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The Pathway to a World-Class Chat Program

The Pathway to a World-Class Chat Program

Teletech
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INDUSTRY PRODUCTS SOLUTION Communications Customer Experience Strategy, Operations and Technology Consulting Enhancing digital channels: The Pathway to a World-Class Chat Program The role of the digital channel is changing in order to meet rising customer expectations, moving away from simple information gateway to focus more on complex, transactional based interactions. A leading Australian operator realized that any transformation of its di

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