The Kooples processes online payments in style Success Story Smooth payments and refunds are key to any online retailer’s operations. For luxury clothing brand The Kooples, selecting HiPay achieved this and more, resulting in higher NPS and putting customer satisfaction at the heart of everything they do.Founded in Paris in 2008 by three brothers, French clothing brand The Kooples has expanded from 5 boutiques to over 100 in France, via London and New York to a global presence in 21 countries and 1000 employees. Its relaxed, wearable line combines tailoring with sports casual looks for men and women, inspired by iconic British style. CHALLENGES Gr o w the international presence The Kooples launched its online presence in 2010 with a basic website. Over the next few

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