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The golden state of usability

The golden state of usability

Human Factors International
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The golden state of usability California embraces usability while embarking on a state portal redesign The Challenge: A fragmented portal California has the largest, most complex government of any state: 79 departments and over 300 boards and com- missions. Historically, most of these agencies developed and maintained their own Web sites, with little guidance or oversight at the state level. Under this fragmented approach, the state portal was n

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