Case Study

The GenPoints program has been successfully embraced by employees, creating new ways for the company and its workforce to be productive, safe, environ

The GenPoints program has been successfully embraced by employees, creating new ways for the company and its workforce to be productive, safe, environ

Pages 1 Pages

Great careers start here! Customer Success Story The Story Genesis Hospitality operates six hotels in central Canada including the popular Victoria Inn chain in Winnipeg, Brandon and Flin Flon, Manitoba and Thunder Bay, Ontario, as well as The Royal Oak Inn in Brandon, Manitoba and the Best West- ern in Owen Sound, Ontario. Genesis Hospitality hotels are full service with spacious accommodations ranging from family guestrooms to business suites and children’s themed rooms. Program Objectives Genesis knows that hotel chains that consistently provide great customer service win the loyalty of travellers. As a good company working on becoming great, Genesis Hospitality’s strategic plan focuses on three key pillars of success: growth, guest satisfaction and building and nurtur-

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