1 www.easyvista.com CUSTOMER SUCCESS STORY The Future of IT Support with EasyVista Bpifrance, a public investment bank in Paris, France, was created in 2012 by Caisse des Dépôts and the State. It supports entrepreneurship and the growth of companies at every stage of their national and international development: innovation, financing, warrantee, equity, and exports. Bpifrance mobilizes $27 billion to support 100,000 French companies a year. The IT Support Department (ITSD) has made EasyVista a partner to evolve its support system towards a more rigorous management of incidents and IT assets, in accordance with ITIL best practices. Armed with the French government, Bpifrance contributes to the country’s economic competitiveness. The institution is constantly adapting to accelerating

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