1 Healthcare is a 24/7 industry. Yet, many organizations still rely on a shared services operation to provide services and information to employees from just 8 a.m. to 5 p.m. In a world where mobile apps and digital solutions have become the norm, this approach is no longer acceptable. Becker’s Hospital Review recently spoke with Rhonda Blatti, director of employee experience solutions at ServiceNow, about the importance of the digital employee experience in healthcare, as well as best practices for deploying these technology solutions. The COVID-19 pandemic has accelerated digital strategy development in the healthcare sector Creating a robust digital employee experience has been on healthcare leaders’ radar for some time, but until recently it has remained on the back

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