Univé, a Dutch mutual insurance company, modernized its legacy IT and security systems with Thales’ OneWelcome Identity Platform to unify customer access across life and non-life insurance services. Thales implemented the Netherlands’ first compliant single sign-on solution for both insurance types, seamlessly migrating 140,000 accounts. The mobile-first platform enabled secure, frictionless onboarding and faster feature updates based on customer feedback. New app capabilities include digital medical bill submission, claim tracking, and doctor or repair shop lookup. Rated 4.3/5 by users, the solution improved efficiency, security, and customer satisfaction while allowing flexible, ongoing innovation.

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