The Farmer’s Dog. case study. Kustomer helps this fresh pet food subscription service cook up delicious customer experiences. Kustomer + The Farmer’s Dog. - Molly Garraway, Sr. Manager of Customer Experience, The Farmer’s Dog If your team is struggling with multiple clicks to resolve an inquiry, lacking complete and comprehensive views of a customer’s issue or prior experience and transactions, Kustomer is the best choice to empower your agents as well as increase one-touch resolution and overall customer satisfaction. 8 Friends since: October 2018 8 Number of users: 19 8 Switched from: Zendesk 8 Favorite Features: Timeline and Custom Objects 8 Key results: 57% faster average response time and 50% more conversations handled per day with no changes to staffingWhen Brett Podolsky and Jo

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