Rainbow Transforming Customer Service Weeks Before Holiday Shopping The Challenge In the rush to accommodate the growth in online shopping, top retailers have made bold decisions. One of the brands at the forefront is Rainbow Shops, a billion dollar fashion retailer with more than 12,000 employees worldwide. Leaders at Rainbow made the call to replace their helpdesk software just weeks before peak holiday shopping season. The company’s e-commerce business was thriving and that meant an increase in customer requests for the staff of 20 customer service agents. Rainbow Shops’ customer service centers are an integral part of their business, servicing its e-commerce channel and more than 1,000 stores with a staff of just 20 agents. These agents, who are the lifeblood of Rainbow c

Join for free to read