The Evolution of HR Service Delivery in the New Digital Experience Era
The Evolution of HR Service Delivery in the New Digital Experience Era
27 Pages© 2020 Leapgen, LLC. All rights reserved. WHITE PAPER 1 The Evolution of HR Service Delivery in the New Digital Experience Era Highlights and Insights From Leapgen’s 2020 Workforce Experience and Service Delivery Practices Survey 2020 LEAPGEN WHITEPAPERTable of Contents About the Survey .................................................................................................... 3 Executive summary ............................................................................................4-5 Experience is King ................................................................................................ 6 Rise of the Digital Experience Platform .......................................................... 9 The Cloud Settles In ..............................
