Case Study

Transforming HR service delivery

Transforming HR service delivery

Pages 3 Pages

Transforming HR service delivery Job to be done Create a single global HR services portal and migrate company data from legacy systems in just three months Solutions to do it - ServiceNow ® HR Service Delivery - S ervic eNo w ® IT Service Management What we did ServiceNow provides out-of-the-box functionality to build a user-centric HR portal With 12% increase in self-service And 10x knowledge article views Nouryon achieved 90% decrease in unnecessary knowledge articles Optimizing HR service delivery globally When Nouryon was separated from its parent company in 2018, it turned the challenge of aligning 10,000 employees across 80 countries into an opportunity to optimize processes and improve employee satisfaction. With just three months to migrate HR services int

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