The Crucial Role of DX in Healthcare Elevate Member Experience and Boost Provider Bottom Line with Better Digital InsightsWith the digital experience (DX) now front and center, healthcare companies have fallen behind other industries. Complexity has slowed digital transformation, as many larger healthcare companies are built through horizontal (hospital to hospital) or vertical (hospital procuring individual practices) acquisitions, which require integration of diverse architectures and data management strategies. Multiple silos of tools, processes and data make it hard to build historical profiles of members, for example. Providers can feel the push to digitally transform to overcome these data silos and resulting bloated infrastructure and maintenance costs.

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