Case Study
The Roadmap to Digital Experience Analytics Success
The Roadmap to Digital Experience Analytics Success A step-by-step guide to becoming truly data-driven. Organizations are being forced to transform. It’s no longer a decision that’s being debated at the top tiers of management. The time has come. Organizations need to embrace digital experience (DX) analytics and understand the gap between the customer experience they are delivering and the experience their customers expect. Digital transformation has been a hot topic in enterprise strategy for over almost 20 years. However, most organizations continue to struggle with one of the key elements of this transformation—how to effectively measure and elevate the digital customer experience. Digital transformation enables the realignment of business models and stra