® DocStar Success Story Integrating Software Leads to Improved Customer Service The Church Agency, Inc. Customer profile The Church Agency, Inc. was founded in 1950 by J. Donald Church and provides a variety of insurance services—auto, home, business, health, and life—in the state of Ohio. Application The Church Agency uses Applied Systems The Agency Manager (TAM) software to manage their business. The DocStar system is integrated with TAM to provide a seamless flow of information on clients. “We scan between 360 to 420 pages per day using DocStar, including all client policies, endorsements, claims, etc,” said Cindy Crew, Corporate Treasurer for The Church Agency. They employ “back-end scanning” using barcode sheets to batch file documents. Scanned documents are filed automatically

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