BOC Aviation, Asia's largest aircraft leasing company, faced a post-pandemic surge in travel. To optimize processes, they implemented the FCM Platform, an omni-channel solution with digital tools for live chat, reporting dashboards, cost tracking, and traveler wellness. This new technology streamlined travel management, reduced manual intervention, and improved traveler satisfaction by providing real-time updates and self-service options. In the first month, 49 travelers logged into the platform 340 times, significantly increasing efficiency and reducing pressure on travel managers and bookers.

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