As par t of t he i r wor k at t he Al amo Ar e a Rape Cr i s i s Ce nt e r , Al i s on Hom, PREA Suppor t Hot l i ne Coor di nat or , and De ni s s e Gar c i a, Cr i s i s I nt e r v e nt i on Spe c i al i s t Le ad, wor k he av i l y wi t h dat a e nt r y due t o t he i r c r i s i s hot l i ne . I n or de r t o pr ov i de t he be s t e mot i onal s uppor t I n or de r t o pr ov i de t he be s t e mot i onal s uppor t and i nf or mat i on r e f e r r al s t o c al l e r s , hot l i ne r e pr e s e nt at i v e s ne e d t o hav e qui c k ac c e s s t o r e s our c e s and pr oc e s s e s . I n bot h of t he i r r ol e s , Hom and Gar c i a want t o e ns ur e r e pr e s e nt at i v e s ar e not s pe ndi ng t oo muc h t i me l e ar ni ng t he t e c hnol ogy or f e e l i ng di s t r

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