The Problem TGI Fridays is an iconic American bar and grill, delivering great experiences, food, and beverages for almost 50 years. The franchise was looking for a fraud prevention solution that could significantly improve their chargeback rate for online orders and in-restaurant mobile check payments, while simultaneously ensuring their customers would continue to enjoy friction-free service. The Strategy TGI Fridays’ high chargeback rate was cutting into the company’s bottom line. With chargebacks hovering at 3-5%, Fridays turned to Forter to fix their fraud problem. Forter was uniquely positioned to not only provide a robust solution for their chargeback problem, but also to give much needed insight into the mobile app ecosystem and a better understanding of their POS services.

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