The Problem Delivery.com is dedicated to providing its users with the delivery of food, alcohol, and home essentials from local neighborhood merchants, on-demand. The on-demand nature requires quick confirmation and fulfillment of orders. While this service is excellent for customers, it proved detrimental to Delivery.com’s bottom-line. Expediting as many approvals as possible meant minimal fraud protection. Manual fraud reviews proved an operational challenge, as most orders were expected to be fulfilled within an hour, leaving little time for comprehensive reviews. The result was a high level of fraud that incurred both a high operational cost and a high hard-dollar cost, as chargebacks cut into revenue. Delivery.com needed a means of maintaining the seamless checkout their custo

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