Success Stories: Tesco Business benefits of a queue management and analytics intelligent analyticsIndustry Sector: Retail, grocery Geography: United Kingdom Service Solution: Queue IntelligenceTM System Project Size: 1000 Stores Tesco Organisation Located in the UK, Tesco is a multinational grocery and general merchandise retailer. It is the UK’s largest grocery chain and the world’s second largest retailer measured by profits. Business issue Tesco UK have a ‘One In Front’ (OIF) service commitment to their customers which they advertise widely in-store and within the national media, stating if there is more than one customer in front in the checkout line, they will open another checkout until all checkouts are open. Tesco monitored the service by asking cashiers every 15 minutes through th

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