Case Study

Teriyaki Madness Increases Loyalty Traffic 10% YoY with Personalized In-Store and Online Customer Experiences

Teriyaki Madness Increases Loyalty Traffic 10% YoY with Personalized In-Store and Online Customer Experiences

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Teriyaki Madness Increases Loyalty Traffic 10% YoY with Personalized In-Store and Online Customer Experiences Challenges • Decrease in traffic industry-wide • Pressure from third-party delivery • Lack of customer data insights like frequency and ordering habits Goals • Give consumers a convenient way to get Teriyaki Madness • Ensure profitable scale and growth • Develop mobile app and integrate with online ordering Solution • Punchh Acquire (eClub) • Punchh Loyalty • Mobile app, web, and in-store channels • Integrations with POS (Revel) and online ordering (Olo) systems Results 1 • Sales increased 10% YoY 2 • 13.8% of total sales from program members • Over 40,000 program sign-ups “Punchh helps us build cu

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