Tennessee Department of Environment and Conservation: Improving Customer Satisfaction and Project Performance CASE STUDY CHALLENGE The Tennessee Department of Environment and Conservation (TDEC) exists to enhance the quality of life for the citizens of Tennessee and to be stewards of our natural environment by: • Protecting and improving the quality of Tennessee’s air, land, and water through a responsible regulatory system • Protecting and promoting human health and safety • Conserving and promoting natural, cultural and historic resources • Providing a variety of quality outdoor recreational experiences Supporting these critical business initiatives is a team of IT professionals responsible for developing and delivering IT applications to better serve their internal TDEC cust

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