Improving Satisfaction
Improving Satisfaction
2 Pages© InterGlobe Technologies Pvt. Ltd. 2012. Confidential: Not for Distribution. www.igt.in IGT Customer Success Story Customer Success Story Improving Customer Satisfaction for Cargo Contact Center Operations www.igt.in Business Need • Operational inefficiencies due to captive environment • Inability to manage seasonality of market requirements • Low CSAT (customer satisfaction) scores • Enhancing customer experience and opt
