Case Study

Telkom Mobile

Telkom Mobile

Key Metrics 12th Telkom Mobile jumped from 46th to 12th position on the Ask Afrika Orange Index ® , a South African customer satisfaction index 22.7% 22.7% increase in mobile revenue Ability to deploy highly trained employees to the right place, when needed Business Challenge The Telkom Group is a full-service telecommunications provider for South Africa. In 2010, Telkom launched Telkom Mobile as part of its strategy to lead the provi

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