China Merchants Bank streamlines IT management HPE Software Professional Services standardizes IT operations and simplifies management Case Study China Merchants Bank wanted to improve its IT Service Management. With the help of HPE Software Professional Services consultants and HPE Software products, the bank has now introduced standardized ITIL procedures. This has led to greater automation, improved reliability, enhanced efficiency and lower costs. Challenge Need to standardize ITSM China Merchants Bank (CMB) is China’s first commercial bank with shareholders. It has created multiple firsts in the Chinese banking market, including its One Card, One Network and Golden Sunflower Wealth Management. The bank places an emphasis on innovation and good service. These assets

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