TD Waterhouse Group Inc. Case Study A De?nite Solution to Doubtful AccountsThe Challenge When ICON met with the country’s largest online ?nancial services provider, it was in the midst of addressing a portfolio of uncollected consumer debt. Customers had lost money in the stock market’s now-legendary dot-com meltdown, and the crippled cash ?ow put an otherwise successful business unit at risk. As the ?rm was taking steps to address these challenges, the tragedy of 9/11 occurred. The o?ces were located only blocks from the World Trade Center. Prospects for timely collections all but vanished. TD Waterhouse was one of ICON's first clients to execute a VSA (cash payment) transaction.Ready to Work with ICON? How ICON Uncovered Value After a rigorous due diligence process, ICON purchased severa

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