Innovative Case Study The stated goal of Tulsa City-County Library (TCCL) staff is to provide the high- est quality service to its customers. Staying viable, embracing change, imagin- ing new possibilities, operating sustainably are core values of the TCCL. With such clear and ambitious mission, it’s no wonder that Tulsa City-County Library is ranked as a top 10 library system in the nation. 1 Challenge Providing the highest level of service

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