Innovative Case Study The Westerville Public Library, serving a small suburban town near Colum- bus, Ohio, is consistently ranked as one of the top public libraries in the United States. Named a five-star library by Library Journal for the last four years in a row, Westerville Public is in very special company as one of only 82 public libraries (out of more than 9,000) to receive this rating in 2013. Challenge How does Westerville Public sta

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