Case Study

TalkTalk Business achieves better customer results with a new, integrated, and data-driven billing portal

TalkTalk Business achieves better customer results with a new, integrated, and data-driven billing portal

Overview TalkTalk Business (TTB) is the business arm of TalkTalk, working with over 650 partners to deliver a full range of business-grade communications products and services, including connectivity and networking as well as voice and IP telephony. Through their partners, they are Britain’s largest provider of wholesale broadband to both small businesses and consumers. They also serve the needs of 80,000 Business customers nationwide through their separated TTB Direct division, which offers a wide range of data connectivity solutions, from business broadband and Fibre, through to high-value Ethernet circuits and wide area networks. As is often the case in Telco business billing, TalkTalk’s business customer billing is high in volume, very complex and often requires consolidati

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