Industry report - in partnership with DATA- DRIVEN TELCO CHANGE MAKERSContents 03 Synopsis 05 Barriers 08 Priorities 11 Journey 13 Conclusion Contributors The contributors to this report are senior executives of telecommunication companies and mobile network operators across a number of functional areas including planning, insights and strategy. Some were happy to be named or quoted. Others preferred to contribute anonymously. We thank all of them for their input. Alongside the creation of this report, we also held a private roundtable with our partners, Precisely, to explore the issues raised by the contributors and gain consensus on the outcomes. Milan Parmar, Head of Service Management - Networks Managed Service Delivery at Ericsson Andrew Burrell, Digital Operations, Improving Qu

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