Introduction A rapidly-growing manufacturer and exclusive provider of audio, video and CCTV products for residential and commercial A/V integrators, (for purposes of this case study referred to as AV4I), sought a next-level supply chain partner. AV4I empowers integrators to run more efficient businesses by providing high quality, lucrative products supported by best-in-class online ordering and award-winning customer service. They differentiate themselves in the market based on 4 key factors: providing Top Notch Products, Delivering Outstanding Service, allowing customers to Shop With Ease, and offering Exclusive Savings. SCALING TECHNOLOGY & DEVELOPING PEOPLE Taking a mid-size audio/visual product manufacturer’s supply chain to the NEXT LEVEL CUSTOMER SUCCESS STORY Operatio

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