This guide introduces essential key performance indicators (KPIs) for SMBs to measure business agility, productivity, and performance. Traditional KPIs focus on profit, growth, and risk, but SMBs must track leading indicators like process cycle times, adaptability, and productivity to pivot quickly in dynamic markets. By combining lagging (outcome-based) and leading (predictive) KPIs, businesses can innovate continuously, reduce costs, and improve outcomes. Microsoft Dynamics 365 Business Central offers SMBs cloud-based tools, AI-powered insights, and integrated solutions to connect finance, sales, and operations, fostering agility, collaboration, and better decision-making.

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