The case study explains how the City of Richmond, British Columbia, used the ForgeRock Identity Platform, now part of Ping Identity, to create MyRichmond—a unified digital portal that gives citizens secure access to all municipal services through a single sign-on. Previously, residents needed separate logins for utilities, taxes, and other services. ForgeRock enabled the city to consolidate data silos, implement OAuth and SAML standards, and provide user self-service for password resets and account management. The platform scaled to handle thousands of authentication requests per second, delivering a seamless, citizen-centric experience while ensuring security, transparency, and privacy compliance.

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