Percent of support tickets that can now be automated 70% Reduced ticket resolution time from five minutes to 30 secs Founded in 2014, Swiggy has risen over the last seven years to become the leading delivery service in India. They are truly an end-to-end solution: connecting customers, restaurants, and delivery partners all the way from order to delivery. Their platform allows people in over 500 cities to quickly and easily order their favorite dishes from nearly 150,000 restaurants. In recent years, they have even expanded to offer a broader range of pick up and delivery services, from laundry to groceries. Swiggy owes their success to the fact that they design their application around their customers. “Our platform is built first and foremost by focusing on our custome

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