Survive and thrive with B2B ecommerce billtrust.com3 Introduction 5 Supply chain volatility 8 An evolving workforce 11 The buyer experience 13 The Billtrust eCommerce solution 17 The future of distribution Contents BILLTRUST | SURVIVE AND THRIVE WITH eCOMMERCE 2Introduction It’s clearer than ever that the changes to distribution and manufacturing brought about by the pandemic will not all be temporary. We’re never going back to “business-as-usual.” The workforce has evolved both generationally and in expectations around the nature of work. Customers have seen the benefits of doing business online and will not go back to their old buying habits. Supply chains have been disrupted and are in the process of reforming themselves along new patterns. In summary, the business landscape

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