WHITE PAPER The future of B2B ecommerce: Bridging the gap between buyers and sellers Research Insights3 About this study 4 Key insights on the current state of B2B ecommerce 8 Efforts to modernize CX are paying off for suppliers and wholesalers 12 eCommerce buy-in boosts B2B buyers’ bottom line 15 The window of opportunity with B2B ecommerce 17 The key to success going forward 20 Appendix: methodology and participants Contents BILLTRUST | THE FUTURE OF B2B ECOMMERCE 2BILLTRUST | THE FUTURE OF B2B ECOMMERCE 3 While online shopping has grown exponentially since the launch of Amazon in the mid-1990s, its value for the B2B market is arguably only now being realized at scale. As supply chain disruptions, logistics challenges and the slow movement of cash have threatened both buyers’ and

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