Surrey and Sussex Healthcare NHS Trust runs East Surrey Hospital in Redhill and provides a range of services at hospitals in Crawley, Horsham, Dorking, Caterham, and the Oxted Health Centre. It has a growing catchment population of 535,000 residents in east Surrey and Northeast West Sussex and is the designated hospital for Gatwick Airport and the M25. The Trust employs about 3,500 staff and has an annual budget of circa £220m delivering vital NHS services. (For more information see www. surreyandsussex.nhs.uk) “The thinking behind the new programme came from wanting our patients to feel that Surrey and Sussex Healthcare NHS Trust is at the heart of their community and that we welcome their ideas to help us improve. We wanted to move past static measures of performance

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