Barriers to efficient payment processing The ability to address policyholders' needs quickly and efficiently is a critical component to customer retention. Indeed, for most companies, service is a competitive differentiator. USAble Life, a non-medical insurance provider with 500+ employees and 500M+ in annual revenue, recognized that their manual processes were not only contributing to staff dissatisfaction; they were obstructing their ability to process payments in a timely manner. The company addressed their inefficiencies by analyzing and subsequently re-engineering their payment process, paying close attention to change management and technology integrations. Their enhancements resulted in a projected savings of $2,000,000 annually. Prior to their overhaul, payment analysts faced signi

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