Support Offering for a California based Products and Services Provider ATTENTION. ALWAYS.Headquartered in California, United States, the client is a software publisher who provides core back-end software for P&C insurance carriers across the globe. The client currently serves more than 350 P&C insurers in over 30 countries, while having successfully handled/handling 590+ implementations. The nature of business of the client demanded a highly intense and skilled workforce. The client was able to manage this challenge initially. However, it intensified progressively to a point where the client was forced to seek support from external providers. The client’s onshore workload involved handling operational tasks and tickets, which was burdensome. ABOUT THE CUSTOME

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