Consolidating multiple systems into a single system is often a significant benefit. That was certainly the case for Buffalo State College (BSC) of the State University of New York System. BSC just went live with a powerful new consolidated service catalog and ticketing solution in July, 2017. The new solution, by TeamDynamix (TDX), is a cloud-based work management system designed to help service organizations at colleges and universities align, collaborate, and simplify their work management processes. Almost immediately, the difficulties and issues experienced with the institution’s previous IT service management virtually disappeared. “Prior to TDX, we had a hodgepodge of systems that were thrown together to accomplish different tasks,” says Jason Welborn, manager of

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