Suffolk County Council (SCC) has recently changed how it enables customers to report highway concerns and then uses the information to assist with ordering repairs. The new system provides a web based mapping tool for customers to create reports which then automatically connects to Suffolk County Council’s key business software Insight. The Insight software, the online highways reporting tool and the interface have been developed by Symology, who have worked in a close partnership with the council. We talked to Councillor James Finch, Cabinet Member for Highways and Transport and Mark Burgess, Customer Service Operations Manager at Suffolk County Council, to get the background on this latest implementation. Introduction Local authorities are currently under ever increasing pre

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