North Yorkshire County Council (NYCC) has recently integrated its Customer Relations Management (CRM) and highway asset management systems as part of efforts to improve customer service, simplify and improve work flows, and achieve efficiencies by utilising modern web services-based technologies. NYCC’s Lagan Frontline CRM solution, which is hosted in-house at NYCC, is now integrated with Symology’s Insight Enterprise Asset Management solution, which is hosted in the Cloud by Symology. Microsoft’s BizTalk middleware is used to provide a real-time two- way information flow capability between the front and back office systems. Background NYCC has used the Lagan Frontline system to provide front-of-house CRM services since 2004. This was an off-the-shelf purchase which handles cust

Join for free to read