Barnsley Council’s Registration Service achieves digital channel shift with JRNI and BookingLab web: jrni.com email: sales@jrni.com Barnsley Metropolitan Borough Council works hard to serve over 243,300 residents in the north of England. They wished to enable a digital channel shift for their Registration Services by allowing citizens to make appointments using a simple online process. Customer Profile At a Glance What they hoped to do • Develop easy to access online services available across all devices • Better manage customer demand and staff allocation • Measure customer satisfaction across services What they did • Worked with BookingLab to create booking journeys tailored to each service • Successfully implemented a single platform to support Registration Service

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