Success Story United Bank of Africa Overview UBA Plc recently purchased ProcessMaker to replace another vendor provided workflow solution which had been in use for some time. The previous system had limited functionality and did not meet the needs of this ever changing business in providing value and service to its customers. With ProcessMaker, the Bank discovered a dynamic, user-friendly interface and a powerful process engine which was easy to understand and implement. Pain Points Business critical KPI’s such as request turnaround times were not measurable due to limitations with the old software.The automation of complex manual processes was difficult and time consuming with the old software.Achieving full autonomous automation was arduous and changes or updates

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