Conduent has supported the Social Security Administration since 2003 by digitizing more than four billion pages with 99.9 percent accuracy, ensuring faster and more reliable disability determinations. Its end-to-end solution includes mailroom services at three U.S. sites, high-quality scanning with 99.995 percent image acceptability, secure data transmission, and flexible staffing to handle fluctuating volumes. Processing about 200 million documents annually, Conduent consistently meets SSA’s strict turnaround times, with 80 percent of documents processed the same day. This approach reduces rescans, lowers costs, enhances service, and ensures secure, efficient applicant case handling.

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