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Streamlined and efficient service experience for NHSBT

Streamlined and efficient service experience for NHSBT

ServiceNow
Pages 4 Pages

NHS Blood and Transplant (NHSBT) enhanced service efficiency and data management using ServiceNow, saving 650 hours of agent time and achieving 98% accuracy in record updates. With over 500 users, the platform is expanding across directorates, improving internal processes and supporting remote operations. This transformation is critical for NHSBT's mission to provide life-saving treatments across the UK.

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