Streamlined and efficient service experience for NHSBT
Streamlined and efficient service experience for NHSBT
4 PagesNHS Blood and Transplant (NHSBT) enhanced service efficiency and data management using ServiceNow, saving 650 hours of agent time and achieving 98% accuracy in record updates. With over 500 users, the platform is expanding across directorates, improving internal processes and supporting remote operations. This transformation is critical for NHSBT's mission to provide life-saving treatments across the UK.
