THE CHALLENGE Improve patient experience and staff retention. More than 80,000 children and their families rely on PHCA for everything from wellness assessments and immunizations to infection treatment, behavioral health services and even after-hours care. When it comes to a child’s health, the last thing families need to worry about is the convenience and security of their payments. Before partnering with Inovalon, PHCA had significant concerns over security, patient experience and staff retention, recalls Don Szewczyk, the organization’s director of information security and privacy officer.

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