Pharmacies adapting to a rapidly evolving healthcare landscape will identify the need to update their supporting technology to compete in the marketplace. A key decision will be whether to build a new platform to support pharmacy operations, extend an existing platform to add new capabilities, or purchase a commercially available solution. The evaluation process is complex and requires careful consideration of many business and technology factors. As pharmacies work to win new contracts, the underlying minimum expectations continue to expand while the pharmacy layers additional capabilities into their product offering to differentiate from competitors.

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