Stay ahead with satisfied customers: Global entertainment player experiences 94% customer satisfaction scores Case study Background As a leading international family entertainment and media enterprise, the client works across media networks, studio entertainment, consumer products and interactive media. In 2015, they publicly announced plans to launch a dedicated entertainment streaming app, designed to provide users with digital access to a back catalogue of movies, TV shows, music and books. Having established a strategy to create and launch the app in the UK and Europe, the client required a partner to provide a complete customer service offering. In September 2014, the client chose Firstsource to partner with and started development of the app’s new customer service offering ahead of t

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