Stay ahead with happy customers: UK media giant partners with Firstsource for 90% increase in customer satisfaction Case study Background As a leading international family entertainment and media enterprise, our client works across business segments like media networks, studio entertainment, parks and resorts and consumer products and interactive media. In March 2015, they publicly announced their plan to launch an entertainment streaming app, allowing consumers to purchase digital copies of legacy content to store and view on smart devices. 1Business challenge Our relationship with the client started in December 2014, and had been an exceptionally positive one with strong collaboration from both sides. The client looked forward to a partner to provide a holistic customer service offering

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