Case Study

State-of-the-Art IP Communications Enable Optimised Work Practices

State-of-the-Art IP Communications Enable Optimised Work Practices

sales@focusgroup.co.uk focusgr oup.co.uk 0330 024 2003 VOICE MOBILE DATA IT VOICE | MOBILE | DATA | IT The Complete Business Solution VOICE Challenge A boutique care service that delivers personal support and assistance to people in their own homes, SweetTree provides specialised home care services for individuals with a wide range of unique needs. Providing 24 / 7 support to clients and their families, a reliable telephony and communications infrastructure is vital for ensuring first- contact resolution and peace of mind for service users. With up to 450 care assistants in the field and 70 office-based staff, communication technologies are also central to the day- to-day activities of SweetTree personnel. Especially when it comes to enabling those all-impor

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